1. Auto unique sequencing of each customer and client with connectivity to SP module.
2. Provisions to perform ongoing client/customer satisfaction (pulse check) – Listen to Voice of
Customer (VOC) with respect to product, process, and personnel behavior.
3. Provisions to interact with customer/client to review contracts together,
4. Provisions to capture customer concern and complaint, and drive actions based on warranty
or non-warranty issues.
5. OTP based customer/client approval mechanism – emphasize on seamless and integrated
digital experience.
6. Mechanism to initiate corrective action plan based on customer/client audit/feedback –
connectivity to IT module.
7. Provide connectivity to required specifications, purchase orders and contracts, as
applicable.
8. Provisions to drive customer/client changes – IT Module connectivity
9. Provisions to monitor the shifts in customer/client behavior and apply an agile approach
accordingly.
10. Customized dashboard shows ongoing progress on customer satisfaction.
GSM’s Customer Management is a fully customizable integrated sales, marketing, and service module that automates lead generation and support for growing businesses
Manage your quality – environment – occupational health & safety customers and opportunities now with a free trial of GSM.
Nowadays, customers use various media to raise their queries and expect to get quick solutions. Unresolved complaints often rise customer distrust, leading to expensive business losses. GSM makes customer service more accessible. This service automation software integrates advanced features to help you establish credible customer support across all media platforms, from a single system. Thus, it increases customer outreach with minimum investment and resources.
Every customer needs a straight-forward solution the moment they face any difficulty in using your products or services. Without a capable system, keeping track of all these problems, solutions provided for each, and service ticket status could be complicated for your support team.
Our service automation software lets you uniformly manage multiple client communications. From receiving complaints on possible issues to your representative offering a satisfactory solution, everything is recorded. This results in quick and easy problem-solving.
Personalized services and appropriate solutions to your clients' problems makes them satisfied and encourage them to keep up long-term relationships with your business. Thus, winning your clients' trust requires you to have their information at your fingertips.
GSM enables team collaboration and establishes hassle-free information handover, ensuring your service team has admittance to all the relevant data and is allowed to avail the information at the earliest. Gain a complete overview over customer assets that are covered under service contracts. Generate service quotes, orders, record requests, manage worklogs and obtain detailed reports that cover vital aspects such as spare parts requested and replaced during the service.
Manage customers from multiple channels on a single customer service GSM system to avoid errors. Unify customer conversations from email, live chat, social media, etc., and quickly convert them into tickets in your service GSM. Get a 360-degree view of your customers and access to their previous purchase details, live chat records and much more to help your service reps deliver personalized solutions.
Enhance team collaboration with our service automation software. Create groups for sales, marketing, and support team members and transparently collaborate their efforts. Delight customers and prospects with expert customer service with the minimum response time.
Service reps handle hundreds of customer enquiries day-in and out. Aid your support team members in resolving tickets without failure with the help of time-triggered automation. Create ticket maintenance workflows according to the time gaps in which a customer query has been untouched. For example, create a ticket maintenance routine after every one week an issue remains unsolved. Thus, automatic follow-up protocols ensure your prospects' trust stays intact.
Integrated online calendar in GSM helps you create events online and send invitations to contacts from your GSM databased in just a single click. Send reminders and alerts to your team members, prospects, and customers to keep them in the loop.
br
Share and organize your calendar with your teammates, make relevant updates when needed with the help of drag and drop options, and collaborate with team efforts with complete transparency. Leverage the cloud benefits to add and edit events on the go from your mobile phones.
The crux of customer-centric organizations lies in the power of understanding customer preferences and interests. So, how well you know your customers make a significant difference in generating business opportunities.
Most of the organizations do not develop their products or services around the pain points of their customers. Unlike them, GSM solution is designed to cater to the pain points of your audience. The software includes easy-to-create customer survey forms to help you conduct surveys and understand your audience better.
With GSM, create sophisticated HTML forms with no prior coding experience and embed them on various online platforms such as social media, email, website, etc. Collect all the responses on a single platform and streamline your answers to develop a customer-centric solution.
Delight customers with the highest service standards using automated tools
The robust service automation tools in GSM helps you resolve tickets like never before. Use the after-sales service GSM to segregate incoming tickets with the help of ticket labels and add triggers to send canned responses to repeatedly asked questions.
Save time and dime automating ticket replies with prefabricated help desk workflows. Identify frequently asked customer queries with the help of keywords and assign standard responses to resolve tickets faster.
Our service automation software helps you create SLA from inside the GSM. Define deadlines for ticket responses and mutually agree upon a resolution time based on both the parties’ business hours. Create personalized SLAs for different clients in your contact database and select the contacts you wish to deliver the SLAs before you send them.
GSM offers multiple SLA templates and even automates SLAs according to your business requirements. Make changes and update your SLAs with ease to deliver expert customer service standards.
Our service automation software helps you create SLA from inside the GSM. Define deadlines for ticket responses and mutually agree upon a resolution time based on both the parties’ business hours. Create personalized SLAs for different clients in your contact database and select the contacts you wish to deliver the SLAs before you send them.
GSM offers multiple SLA templates and even automates SLAs according to your business requirements. Make changes and update your SLAs with ease to deliver expert customer service standards.
Our service automation software helps you create SLA from inside the GSM. Define deadlines for ticket responses and mutually agree upon a resolution time based on both the parties’ business hours. Create personalized SLAs for different clients in your contact database and select the contacts you wish to deliver the SLAs before you send them.
GSM offers multiple SLA templates and even automates SLAs according to your business requirements. Make changes and update your SLAs with ease to deliver expert customer service standards.
The best form of customer service is a simplified self-service. Customers like finding answers without having to consult a support agent. Do not miss the chance to delight your prospects and customers with the privilege of self-service. Create a knowledge base, FAQs, and customer forums to help the audience find solutions to their queries. Leverage our advanced search bar feature to aid your website visitors find what they are looking for in less than seconds.